DELIVERY

We deliver your items to any location within Germany you wish.
Orders to German islands and outside of Germany are only possible on request.

Please contact our customer service at:

E-Mail:[email protected]

phone number: +49 211 9367 5050

SAMPLE BOX

SHIPPING COSTS: 4.95€
LIEFERFRIST: CA. 2-5 WORKDAYS
RETURNS: FREE, WITHIN 21 DAYS

HOW TO RETURN
1. Put the patterns back in the box carefully. Please make sure that there is enough filling material around the edges of the box and between the patterns.
2. Request a printable return ticket from our customer service at [email protected]. Glue this onto the sample box and take it to the post office or DHL Packstation.
3. We will check the samples for damage and refund the cost of the returned samples.

PRODUCT

Also displayed on the product page and in the shopping cart. Please note that many products are not delivered directly from our warehouses. In order to be able to offer you this exclusive selection of unique products, our partners often deliver directly.

Shipping costs: see shopping cart
Delivery period: see shopping cart
Returns: costs correspond to the shipping costs

HOW TO RETURN

Since the majority of our products are forwarding items, returning them involves a great deal of effort and high costs. Please order samples in advance to convince yourself of the product. If you still want to send something back:

1. Please write to our customer service and name the products you want to return.
2. We examine Your request and arrange for the collection of the products, or send you a returns label
3. You will receive further information on collection by telephone and/or email from us.
4. We will refund your payment as soon as the products are with us have arrived and we have checked them.

PRODUCTS ARE EXCLUDED FROM RETURNS

DPlease note that the right of withdrawal does not apply to the following. Contracts exists: contracts for the supply of goods that are not are prefabricated and for the production of which an individual selection or determination by the consumer is decisive or specifically tailored to the personal needs of the consumer are tailored. You can find it on the product pages under the Order information tab a note if the product is from Returns are excluded.

Should the product be faulty, please contact our Customer Service. Please also note the information in §Delivery from our terms and conditions.